G-Hexa Research Center Pvt Ltd ("G-Hexa," "we," "us," or "our") operates the website ionzera.com ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
1. Information We Collect
1.1 Contact Form Data
When you submit our contact form, we collect:
- Full name (required)
- Email address (required)
- Company or institution name (optional)
- Phone number (optional)
- Area of interest (required)
- Message content (required)
1.2 Automatically Collected Data
We use Google Analytics (tracking ID: G-8EPGF33XJ7) to collect anonymous usage data, including:
- Pages visited and time spent on each page
- Referring website or search terms
- Browser type, device type, and operating system
- Approximate geographic location (country/city level)
- IP address (anonymized by Google Analytics)
1.3 Google reCAPTCHA v3
We use Google reCAPTCHA v3 to protect our contact form from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
1.4 Cookies
Our Website uses cookies set by Google Analytics and Google reCAPTCHA to function properly. These cookies help us understand usage patterns and verify human visitors. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information collected to:
- Respond to your inquiries and provide information about IONZERA products
- Send an automatic confirmation email upon form submission (via Resend, from noreply@ionzera.com)
- Analyze website traffic and improve our content
- Protect against spam and fraudulent submissions
- Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal data. We share data only with:
- Resend — our email service provider, to deliver inquiry notifications and auto-reply emails
- Google — through Analytics (anonymized usage data) and reCAPTCHA (device/interaction data for spam protection)
Your contact form data is received by the G-Hexa team for the sole purpose of responding to your inquiry.
4. WhatsApp Communication
Our Website includes a link to contact us via WhatsApp (operated by Meta Platforms, Inc.). If you choose to contact us through WhatsApp, your communication is subject to Meta's Privacy Policy. We do not control data collected by WhatsApp/Meta.
5. Data Retention
Contact form submissions are retained for as long as necessary to fulfill the inquiry and maintain business records, typically up to 3 years. Google Analytics data is retained per Google's default retention settings (14 months).
6. Data Security
We implement appropriate technical measures to protect your information, including TLS encryption for all data transmitted to and from our Website. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
7.1 For EU/EEA Visitors (GDPR)
If you are in the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing of your data
- Data portability
- Lodge a complaint with your local data protection authority
7.2 For Indian Visitors
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to access, correct, and erase your personal data. You may also withdraw consent for data processing at any time by contacting us.
7.3 Exercising Your Rights
To exercise any of these rights, please contact us at info@g-hexa.com. We will respond within 30 days.
8. Children's Privacy
Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Third-Party Links
Our Website may contain links to third-party websites (e.g., g-hexa.com, Google, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes constitutes acceptance of the revised policy.
11. Contact Us
For questions about this Privacy Policy or your personal data, contact:
G-Hexa Research Center Pvt Ltd
2032, 2nd Cross Rd, D-Block, Gayatrinagar, Rajajinagar
Bengaluru, Karnataka 560010, India
Email: info@g-hexa.com
Phone: +91 89712 60739